The internet website www.directhomedesign.be is run by Direct Home Design sprl. The head office of Direct Home Design sprl is located Chaussée de Courtrai, 81, 7503 Froyennes, Belgium. The company is registered in Tournai with company code BE 0889.589.374

1. In the absence of written exceptions agreed between Direct Home Design sprl and its customers, every relations between Direct Home Design sprl and its customers are subjected to these terms and conditions which are known and accepted by the customer, even if those terms and conditions are opposed to their own terms and conditions or buying conditions. The terms and conditions are available in the languages used on this website.

2. All our prices are “taxes included” if there is no mention "taxes excluded". The product offers and price lists are subject to any changes or corrections. Pictures of the products are not contractual.

3. Every order confirmation brings acceptation of the prices and descriptions of the products. While buying online, the customer accepts to conclude a contract of purchase with Direct Home Design and accepts these terms and conditions. The customer is informed of the confirmation of his order by an email describing the terms of the order. Direct Home Design sprl commits itself to fulfill received orders on the website in the limits of available stocks.

If the products are not available, Direct Home Design sprl will inform the customer as soon as possible. The purchase contract between Direct Home Design sprl and its customers arises when Direct Home Design sprl accepts the order.

4. The products are delivered by UPS in the countries where the website allows delivery. Insofar as Direct Home Design sprl is able, the delivery will occur at the date mentionned in the order confirmation. Delivery period are so indicative even if they are respected at 90%. Possible delays will not give way to any damages from Direct Home Design sprl. Any duty taxes, like import taxes owed will be paid by the consignee and will never be claimed back to Direct Home Design sprl.

5. Delivery costs and possible assembly costs will be paid by the customer in every case except in case of opposite written stipulation. Delivery of goods and assembly are at customers' own risk.

6. Notwithstanding the article 1583 of Belgian civil code, Direct Home Design sprl owns the sold goods until full payment of the principal amount and possible interests on arrears and damages.

7. Immediately after receiving the goods, the purchaser has to perform a meticulous inspection of the goods and, in case of defect or damages from transport, to inform the seller by mail or email (info@directhomedesign.be). In case of, within 2 (two) days after delivery of the goods, the purchaser doesn't contact Direct Home Design sprl to communicate the possible defects or damages noticed during the inspection, it is considered that the goods are fully accepted by the buyer in the state in which they are and the right for any complaints expires after that delay.

The seller must be immediately able to control any complaints. The purchaser commits himself to give to the seller, in any circumstances, the possibility to repair the possible damages or defects.

The purchaser loses the rights and competences at his disposal if he didn't communicate his complaints in the delays noted above and/or he didn't give the seller the possibility to repair the possible damages or defects and/or if he didn't pay enough attention to discover the damages or defects as soon as possible.

If the complaints are justified in seller's eyes, the seller will have the possibility either to pay a compensation up to the value of the delivered goods or to replace the damaged or defect goods for free. The seller does not have to pay any additional compensations or damages, in any kind.

8. Considering his quality of intermediary, Direct Home Design sprl limits the guarantee on delivered products to the ones granted by his suppliers. As far as the conditions of the guarantee allow it, Direct Home Design sprl will limit his intervention to the replacement of defective products or to the refund of the amount paid by the customers without any right for claims for damages. Direct Home Design sprl will not be liable for the non-intervention of his suppliers regarding the guarantee, for example in case of bankruptcy of the suppliers. Direct Home Design sprl is not responsible for any damages or losses of any kind that a customer or a third party could suffer from the utilization of our products.

9. In the scope of distance selling to consumers under application of the law of 14 july 1991, amended by the law of May 25^th 1999, the consumer has the right to inform the seller that he cancels his purchase, without any penalties and reasons, within 15 workdays from the day after the delivery of the parcel. In case of exercise of this right, the consumer has to send back the goods in their original packing and in brand new state to Direct Home Design sprl, to his own risks and to his own costs.

10. Because of his purchase on the internet site of Direct Home Design sprl, the customer allows Direct Home Design sprl to process his personal data and to use them for administrative purpose, orders management, deliveries or invoicing, follow-up of solvency, marketing and advertising. Utilization of this information for marketing or advertising purposes depends on the approval of the customers, given during the order. Direct Home Design sprl commits itself to communicate those data only for needs from its subsidiaries, excluding any other third parties. The customer who has ordered on the website www.direct homedesign.be will be able, at any time, to consult and amend its own personal data that Direct Home Design sprl registered. The customer has the right to oppose himself, on demand and for free, to the treatment of the information for marketing or advertising purposes. For further information, the customer can go and ask to the public register updated by the commission for private life protection in Brussels.

11. If any of these present conditions and terms should be declared nil or non-applicable, the other present conditions and terms keep in force, and those conditions would be applicable to the extend allowed by the law.

12. The different parties accept, in the scope of their relations, every electronic pieces of evidence such as Emails, back ups,...

13. Conflicts about the conclusion, validity, interpretation or execution of the contract are only ruled by Belgian law. In case of dispute, only the courts of the seller's head office are competent.